Shipping policy

SHIPPING POLICY

Brand: The Organic Factor
Official Helpline: +92 329-2525555

1. DELIVERY TIMELINES
• Nationwide Delivery: 3 to 5 working days across Pakistan after order confirmation.
• Delivery times may occasionally be extended due to extreme weather conditions, public holidays, or public safety advisories.

2. ORDER TRACKING & DISPATCH
• Automated SMS Tracking: Once your order is dispatched, you will receive an SMS from our courier partner with your tracking number.
• Tracking Activation: Online tracking updates reflect within 12 to 18 hours of handover on the courier's website.
• Delivery Coordination: Courier riders call your phone prior to doorstep delivery. Please ensure your contact number is active and reachable.

3. CASH ON DELIVERY (COD)
• Cash on Delivery is available nationwide across all cities and towns in Pakistan.
• Please keep the exact order amount ready upon delivery.

4. CONTACT US
If you have questions regarding your order or shipping, contact us at:
• Phone & WhatsApp: +92 329-2525555
• Support Hours: Monday to Saturday: 10:00 AM – 7:00 PM (PKT)